By Graham Kenny hbr.org A business involved in conducting clinical trials for medical and pharmaceutical companies recently sent me a copy of their strategic plan for review in preparation for a forthcoming strategic planning workshop. I studied the nine pages carefully. But despite its promise to outline the company’s “Mission, Vision, Strategies, and Actions,” the […]
Category Archives: HBR
Make Sure Everyone on Your Team Sees Learning as Part of Their Job
From HBR Make Sure Everyone on Your Team Sees Learning as Part of Their Job by Kristi Hedges As an executive coach, Kristi Hedges speaks regularly at corporate leadership development programs. During discussions, participants often confess the real reason they’re in the room, and it’s rarely “to grow and learn.” Time and again, the […]
How to Get Your Team to Follow Through After a Meeting
Paul Axtell March 30, 2017 ny team leader knows that it’s what happens between project meetings that makes or breaks a project. And yet it’s often challenging to keep a team motivated and focused on getting agreed upon tasks done. Ideally you’ve checked that everyone is aligned and agreed on next steps but assigning tasks […]
Let’s Not Kill Performance Reviews Yet
Calculating the ROI of Customer Engagement
From HBR: https://hbr.org/2016/08/calculating-the-roi-of-customer-engagement Rachel Happe We know that customer engagement matters. Yet much of our thinking about engagement remains simplistic. Most current definitions of engagement are bimodal – someone is either engaged or they’re not. But this is a limited view that hampers our ability to manage engagement in meaningful ways. A more sophisticated understanding of engagement allows community […]
How to Write Email with Military Precision
From HBR: https://hbr.org/2016/11/how-to-write-email-with-military-precision Kabir Sehgal In the military, a poorly formatted email may be the difference between mission accomplished and mission failure. During my active duty service, I learned how to structure emails to maximize a mission’s chances for success. Since returning from duty, I have applied these lessons to emails that I write for […]
Polite Ways to Decline a Meeting Invitation
by Liane Davey There it is in your inbox: a meeting invite to a meeting you really don’t want to attend. Maybe because it’s shoe-horned into one of the few remaining white spaces in your calendar. Or it’s for a time that’s already booked, and now you’re left to decide whom to turn down. Whatever the […]
5 Reasons Good Deals Get Rejected
By Deepak Malhotra It’s one thing to lose a deal because you were playing hardball. It’s an entirely different — and more frustrating — situation when the other side is rejecting even your reasonable offers. When genuine attempts at negotiating in good faith are failing, you need a new approach — but it doesn’t mean […]
Performing a Project Premortem
Premortem by Gary Klein Projects fail at a spectacular rate. One reason is that too many people are reluctant to speak up about their reservations during the all-important planning phase. By making it safe for dissenters who are knowledgeable about the undertaking and worried about its weaknesses to speak up, you can improve a project’s […]
Giving Up Is the Enemy of Creativity
by Brian J. Lucas / HBR.org What determines whether the ideas we generate are truly creative? Recent research of ours finds that one common factor often gets in the way: we tend to undervalue the benefits of persistence. In a series of experiments we observed that people consistently underestimated the number of ideas they could generate while […]
Your Company Culture Shouldn’t Just Be Great—It Should Be Distinctive
by Denise Lee Yohn, hbr.org Just as brand differentiation helps attract customers, culture differentiation helps attract the right employees. But while it’s popular to focus on corporate culture, not many companies have a truly distinctive culture. This is the equivalent to a marketing department saying, “We need to have a strong brand”—without articulating what that strength will […]
How to Get the Most Out of a Conference
How to Get the Most Out of a Conference By Rebecca Knight, hbr.org “The fact that technology has made it easier to interact with people across great distances and time zones actually makes face-to-face interaction even more valuable.” Conferences are an overwhelming rush of presentations, conversations, and potential meet-ups, and it can be tough to […]
A List of Goals Is Not a Strategy (HBR) by Graham Kenny
Let’s say you’re getting together with other managers and employees to develop your organization’s or unit’s strategy. No matter how much discussion and enthusiasm you bring to the task, you’re likely to emerge with a list that looks like this: Growth Superior operational outcomes through efficient work practices Becoming competitive in an existing market Increasing […]
HBR: How to Improve Your Business Writing
You probably write on the job all the time: proposals to clients, memos to senior executives, a constant flow of emails to colleagues. But how can you ensure that your writing is as clear and effective as possible? How do you make your communications stand out? What the Experts Say Overworked managers with little time […]